Courtyard by Marriott Tulsa Woodland Hills

Hats off to Amy, your two exceptional staff members during my extended stay at the Marriott. They've truly created a memorable experience with their outstanding skills. Carlos consistently greeting me by name and offering assistance beyond the call of duty, and Tina's friendly smiles and chats after my late nights of work have been remarkable.

We came to this hotel late Friday night after leaving the Fairfield inn due to them having roaches. The woman Sia who checked us in was professional, we were so tired and drained from the ordeal at the other hotel we crashed. When we woke up we headed out quickly as we had things to do, we came back for a few minutes and dropped off an iced coffee and a burger for one of our family members then left again for about two hours. When we came back to the room to ants everywhere literally in the burger and all over the iced coffee. They gave us another room a little bigger and it had no ants. We got up early and left the next morning. There was no compensation or anything from the staff just a sorry. I messaged the hotel and requested a call from the GM because I wanted to be reimbursed. I never received a call but received a message back from Amy (GM) giving a general apology, and asking how many points I used and then she refunded a little less than half the of my points. This experience is so subpar for Marriott and I've stayed at Marriott properties all over the world. I don't know what is going on with these Tulsa Marriott hotels but it's gross. I expected a call, a thorough apology, and accountability but I didn't get it. I was in town with small grandkids and a disabled mother and not only was moving rooms a hassle but our food being destroyed due to an ant infection was unacceptable. There was not even an offer of a bottle of water to replace our destroyed drink. I definitely won't be back and if you choose to stay here check your room thoroughly.

Having stayed in a variety of hotels over my travels, from some of the nicest to… not so much, I have almost always had a positive experience as Bonvoy member and at Courtyard Marriott. I wish I could say the same about this property… I can’t! Non-functional fridge in the room that has a push button for turning it on for 8 hour intervals and no microwave! Even Studio 6 has always on micro fridges and microwaves! Way too high a price for such a cheap practice!

If I could give a zero I would. Customer service here was terrible. Went to check into our room and representative refused to let us check in even with a credit card authorization. Basically said no to everything. I am Titanium Elite and my fiancé is Platinum Elite and this is how they treat you, or anyone of any status at that matter. Carlos was rude and disrespectful and not willing to even do a credit card authorization as per Marriott Policy! This is #2 of bad Marriott customer service in Tulsa Oklahoma!